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TerraNova Trade Ltd (hereinafter referred to as "we") strictly abides by the EU General Data Protection Regulation (GDPR) and is committed to protecting the security of your personal information. This policy applies to users who provide data to us through the official website tradeterranova.com or related services.
1. Information we collect
When you do the following, we may collect:
Purchase goods: name, email, delivery/billing address, phone, payment information (Note: we do not store full bank card numbers)
Subscribe to emails: email address, preferences
Contact customer service: communication records, email/phone
Browse the website: Cookies, IP address, device type (see "Cookie Policy" for details)
2. Purpose and legal basis of information use
According to GDPR, we only process data on the following legal basis
Order processing and logistics delivery - fulfillment of contractual obligations
Sending promotional emails - your explicit authorization (can unsubscribe at any time)
Anti-fraud and website security - legitimate interests
Optimize user experience - your consent (through Cookie banner)
3. Scope of data sharing
We only share data with the following third parties when necessary:
Payment institutions (such as PayPal, Stripe): complete transactions
Logistics companies (such as DHL, FedEx): product delivery
Data analysis service providers (such as Google Analytics): anonymized statistics
Commitment: We will never sell or rent your personal information.
4. Cross-border data transfer
If data needs to be transferred outside the EU (such as using overseas cloud services), we will ensure that protection measures recognized by GDPR (such as standard contract clauses) are adopted.
5. Your rights
According to GDPR, you have the following rights:
Right to access: Get a copy of your personal data
Right to correct: Modify inaccurate information
Right to delete: Request deletion of non-essential data
Right to restrict processing: Suspend data use
Right to object: Refuse marketing push
Right to data portability: Transfer data to other service providers
How to exercise your rights: Send an email to [email protected]
6. Data retention period
Order information: Retain for 6-10 years in accordance with tax law
Marketing data: Until you cancel your subscription
Website log: Up to 12 months
7. Security measures
We use technical means such as SSL encryption and regular security audits, and limit employee data access rights.
8. Cookie use
We obtain your consent for non-essential cookies (such as analytics) through the cookie banner, and you can manage preferences through browser settings.
9. Policy updates
After this policy is revised, the release date will be updated, and major changes will be notified by email or website announcement.
10. Contact Us
If you have any questions about privacy protection, please contact us through the following methods:
Company name: TerraNova Trade Ltd
Email: [email protected]
Official website: tradeterranova.com