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1. Order processing and delivery time
Standard processing time: All orders will be shipped within 5-7 working days after payment confirmation (excluding weekends and EU statutory holidays)
Shipping notification: After shipment, you will receive an email with the courier number and tracking link
Delays: Promotional season or force majeure may extend the processing time to 10 working days
2. Shipping time description
Standard shipping: Estimated delivery time is 20-40 calendar days (calculated from the date of shipment)
Influencing factors:
✓ Destination country/region (remote areas within the EU may be extended)
✓ Customs clearance process (non-EU countries may add an additional 5-10 days)
✓ Holidays and seasonal peaks
3. Important notes
Time guarantee: The shipping time stated is an estimate, not a guaranteed delivery time
Customs clearance: Non-EU destinations may incur additional duties/taxes (paid by the recipient)
Address confirmation: Please ensure that the delivery address is accurate. We are not responsible for delays caused by incorrect addresses
4. Logistics problem handling
Order query: Log in to your account or use the tracking link in the email
Package delay: Only delayed declarations are accepted if the package has not been received 40 days after delivery
Lost claims: Relevant supporting documents are required, and the investigation period is up to 30 days
5. Contact information
If you have any logistics questions, please contact: [email protected]